Menu
0
    0

    Your Cart is Empty

    FAQs

    1. What currency are the prices listed in?

    All prices displayed on the website are in USD (United States Dollar).

    1. When will my order ship after I place it?

    Please allow 24-48 hours for production before your order is shipped. Standard shipping times are 7-10 business days, excluding holidays.

    Tracking numbers will be provided 3-5 business days after your order has been shipped. If you do not receive a tracking number within 5 business days, please contact us at orders@lashawnlewis.com.

    1. Can I return my order if I'm not satisfied or if there's an issue?

    Return Instructions

    1. Contact Us First
      • Email us at returns@lashawnlewis.combefore initiating a return. Provide the following details:
        • Order number.
        • Reason for the return.
        • Photos of the product (if damaged or defective).
      • Await our confirmation and further instructions.
    2. Use a Trackable Shipping Method
      • Ship the item using a reliable courier with a tracking number to ensure the parcel is not lost in transit.
      • Retain your shipping receipt and tracking information as proof of return.
    3. Ensure Proper Packaging
      • Securely package the item to prevent damage during transit.
      • Use the original packaging, if available, or equivalent protective materials.
    4. Include Return Documentation
      • Place a copy of your original order confirmation or receipt inside the package.
      • Include a note with the following details:
        • Your full name.
        • Order number.
        • Reason for the return.
    1. Address Verification
      • Double-check the return address provided in our confirmation email before shipping.
    2. Return Timeline
      • Initiate the return within 30 days of receiving the product to be eligible for a refund.
    3. Refund Processing
      • Refunds will be issued within 3-5 business days after the returned item has been received and inspected.
      • Shipping fees for returns are non-refundable unless the product is defective or damaged.

    Important Notes

    • Damaged or Defective Products:Ensure you email us photos of the damage or defect for faster resolution.
    • Products in Transit:Returns cannot be processed until the order has been delivered.
    1. Can I cancel my order?

    Yes, you may cancel your order without any penalties as long as it has not yet shipped.

    If the item has already been shipped, you will need to use our return process to request a refund.

    1. What should I do if I entered the wrong address?

    If you provided an incorrect address, please respond to your order confirmation email as soon as possible and confirm the correct address.

    • Correction Policy:
      • Notify us via email at orders@lashawnlewis.comwithin 24 hours of placing your order to update the address.
      • No changes can be made after 24 hours, and refunds will not be provided for orders shipped to an incorrect address.
    1. How long does shipping take?

    Shipping times depend on your location and the fulfillment center.

    • Average Shipping Times:
      • S. orders: 7-10 business days.
      • International orders may take longer.

    Please note that shipping times may vary depending on the destination and customs processes.

    1. What if I have a question that’s not listed here?

    We’re here to help! Send your inquiry to info@lashawnlewis.com, and we’ll assist you as soon as possible.

    To ensure a prompt response, please include your order number and a clear description of your issue in your email. Thank you!

    🎉 Subscribe Now 🚀